Effective date: December 19, 2020
RUPA & COMPANY LIMITED ("us", "we", or "our") operates the https://fruitoftheloom.in/ website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection and Use
We collect different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Use of Data:
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
The data may be used in the following ways:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Disclosure of Data
RUPA & COMPANY LIMITED may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of RUPA & COMPANY LIMITED
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us, but remembers that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
We may use third-party ad servers (or ad networks) to deliver ads to you on our behalf. These third-party ad servers may collect and use non-personally identifiable information about your visits to our site in order to present advertisements that may be of interest to you. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We allow certain companies to collect information from browsers of our website to use to serve interest-based ads. These companies are usually third party ad servers, ad agencies, technology vendors or providers of sponsored content. Using cookies and web beacons, these companies collect data from a particular browser about web viewing behaviours over time and across unrelated websites and use such data to predict user preferences and to deliver advertisements to that browser which are calculated to target that browser’s predicted preferences.
Interacting with Social Media on our Website
Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our website. If you interact with these social media tools through our website, your experience on those social media sites will be governed by the privacy and other policies of those sites. The privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.
Do Not Track:
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on
Third Party Sites:
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We accept payment through our third-party merchants through any of the payment methods specified in our Payment Terms mentioned below.
We will provide you with an invoice following the making of any payment.
While availing any of the payment methods available on our Primary Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transactions, or exceeding the preset limit mutually agreed by you and your bank, or any payment issues arising out of the transaction, or decline of transaction for any other reasons.
We currently accept India-issued debit and credit cards (Visa, MasterCard, American Express, RuPay), net banking.
Important information about payment:
- Debit and credit cards are charged once the order is placed.
- Credit or Debit cards issued outside India cannot be used.
Please note that we reserve the right to contact you for further information if there is an issue with your payment.
We take security very seriously, so your personal details will be protected. We use the industry standard encryption protocol to protect your information from unauthorized use or disclosure. All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.
Should any unauthorized charges appear on your credit/ debit card or bank account as a result of shopping with us, please notify your credit card provider or bank in accordance with its reporting rules and procedures.
Amending and Cancellation of Orders:
Once an order has been placed, it cannot be amended or canceled. This includes amending details such as the delivery address, removing items or colour/size changes. Please ensure that the details provided are accurate at the time of order confirmation, complete and up to date. You may, however, return your order once it has been delivered to you. Please note that any shipping charges that may have been applied on your order will not be refunded, except in case of damaged products received.
We may, however, cancel an order for any of the reasons outlined in these Terms, where the order has been placed in contravention of these Terms, the product has been recalled, or where required by law.
Unless otherwise specifically provided in writing, we will only refund or accept changes in accordance with these Terms. We will accept returns within 7 days from the delivery date, provided they are still in their original condition (unused and with the original tags still attached). Your item must be in the original packaging and needs to have the receipt or proof of purchase. Please note that Innerwear/underwear is not eligible for exchange due to hygiene concerns. Only outerwear can be exchanged in case of issues as mentioned above.
We will accept returns and provide you with a refund where:
- the products are faulty or not of acceptable quality;
- the products do not match the sample of our description; and
- the products are not fit for their intended purpose.
All refunds will be provided in Indian Rupees using your original payment method. We will not be able to issue a cheque or pay through cash.
Return shipping fees are non-refundable. However, if the product is faulty or not of acceptable quality, does not match the sample of our description or is not fit for its intended purpose, we will reimburse the return shipping fees.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. Please note that we are unable to issue refunds through cash or cheque.
Items damaged during shipment:
If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 1 week of receiving the package.
To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In store returns or exchange:
Products bought on our site cannot be returned or exchanged at our retail stores. Please follow our online return process.
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Don’ts / You must not:
- use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
- use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
- use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
- conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
- access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
- use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
- You must not use data collected from our website to contact individuals, companies or other persons or entities.
- You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
- By email: email@example.com
- By Phone: 033 40573256
- By visiting this page on our website: http://www.fruitoftheloom.in/